Standard Terms for Services

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These are the standard terms of business for the provision of Consultancy Services by Chordwise Services Group Limited (CSGL).

CSGL reserves the right to change these terms of business at any time without prior notice to you, so please check them regularly.

In the event of any conflict between these terms of business (as displayed on our website) and those in our catalogue or elsewhere, these terms of business (as displayed on our website) shall prevail.

  1. Definitions


“Business Day” means a day (not being a Saturday or Sunday) on which banks are open for general banking business in the City of London;

“Client” means the organisation contracting with CSGL for the provision of consultancy services as identified in the Service Contract;

“Contract” means the contract formed by the acceptance and return by the Client of the Service Contract, and such contract shall be governed by these CSGL Standard Terms and the Service Contract;

“Deliverables” means those items identified as such in the Service Contract (if any) to be provided by CSGL to the Client in the course of delivering the Services;

“CSGL” means Chordwise Services Group Limited;

“CSGL Standard Terms” means these standard terms of business;

“Services” means the work to be undertaken by CSGL for the Client as described in the Service Contract;

“Service Contract” means the statement provided to the Client by OPP, incorporating these CSGL Standard Terms, which outlines the nature of the Services, the deliverables to be provided, the fees payable and the timeframe for completion of the Services;

Work” means any activity performed by CSGL in relation to the Services;

“Working Days” means Monday to Friday excluding bank or public holidays.

  1. The Services

2.1 CSGL will provide the Services to the Client on, and subject to, the CSGL Standard Terms and the Service Contract. CSGL will not start providing the Services until CSGL has received written acceptance of the Service Contract by an authorised representative of the Client. By accepting the Service Contract, the Client also agrees to be bound by these CSGL Standard Terms to the exclusion of all other terms and conditions (including any terms or conditions which the Client purports to apply under any purchase order, confirmation of order, specification or other document). The Service Contract, once signed and returned by the Client, shall, together with these CSGL Standard Terms, form the contract between CSGL and the Client.

2.2 In accepting the Service Contract, the Client authorises CSGL to proceed with all relevant preparations for providing the Services, including but not limited to purchase of materials and booking venues (if required).

2.3 CSGL shall provide the Services using reasonable skill and care.

2.4 In providing the Services, CSGL shall use its reasonable endeavours to give sound advice based on the information available, but the Client will remain wholly responsible for determining matters of policy or action related to that advice.

2.5 The Client acknowledges and agrees that, in order for its personnel to derive benefits from the Services, such personnel will be required to make such commitment as is appropriate to the Services being provided.

3.Service Contract and fees

3.1 The Service Contract will, unless otherwise stated, remain capable of acceptance by the Client for a period of 30 days from the date thereof. The rates for fees and materials are subject to review from time to time, but CSGL will give one month’s notice of its intention to change the charging basis for current and continuing projects.

3.2 The fees set out in the Service Contract are based on CSGL’s understanding of the Client’s requirements as set out in the Service Contract. CSGL reserves the right to make additional charges for:

3.2.1 staff time spent in excess of those estimated in the Service Contract as a result of any delays caused in delivery of the Services due to any act or omission of the Client;

3.2.2 for on-site services, staff time spent travelling to the venue in excess of two hours in either direction;

3.2.3 staff time for planning or other meetings requested by the Client in addition to those allowed for in the Service Contract;

3.2.4 any services or materials requested in writing by the Client that CSGL agrees in writing to provide and that are additional to those allowed for in the Service Contract, which shall then become part of the Services.

3.3 CSGL may also charge the Client for reasonable expenses incurred by CSGL in the provision of the Services including, where necessary:

3.3.1 travel, accommodation and subsistence;

3.3.2 all bought-in goods, services and sub-contracted items referred to in the Service Contract as being necessary and charged for separately from the fees quoted in the Service Contract.

3.4 Sales Tax, where applicable, will be payable by the Client on all fees and expenses at the rate in force at the date of invoicing. All prices are quoted exclusive of any Sales Tax.

3.5 CSGL will issue invoices in accordance with the terms stated in the Service Contract. Depending on the nature of the work, CSGL may issue invoices at the end of each discrete piece of work or at the end of each month. If the Client delays planned progress on provision of the Services, CSGL reserves the right to submit interim invoices. CSGL will also submit invoices in respect of any additional work carried out as referred to in Clause 3.2.

3.6 All invoices will be paid by the Client within 30 days of date of invoice. CSGL reserves the right to charge the Client interest and costs of recovery at 0.027% per day.

3.7 Where a refund is due to a Client and such is caused at the fault of the Client, CSGL reserves the right to deduct any administrative bank/ credit card charges from such refund.  Where the refund is necessitated at the fault of CSGL, no such deductions shall be made.

  1. Cancellation and postponement

4.1 Unless otherwise specified in the Service Contract, CSGL reserves the right to charge for events (including but not limited to courses, workshops, presentations or seminars) cancelled or postponed by the Client. Such charges will be in accordance with the following schedule (percentages refer to percent of agreed service contract or quotation) to be paid as a cancellation or postponement charge:

Number of Working Days before the service commences

 29 or more 28 or fewer 5 or fewer
 ½ or one-day service  25%  50% 100%
 Two or more days  40%  80% 100%

Where an event is cancelled by the Client, the client will be charged one hundred percent (100%) of the fees.

4.2 In addition, the Client will bear the full cost of any fees or expenses incurred by CSGL for cancellation of venues and, except in cases where the Client has paid a 100% cancellation or postponement charge, for non-returnable goods and services bought or contracted for the event or events.

4.3 Where an event is postponed, the Client will be liable for the full fee for that event quoted in the Service Contract when eventually held, in addition to the postponement charge set out in clause 4.1.

4.4 For the avoidance of doubt, the start date of the Work is not the start of the event but the start of when the Work commences and will be set out in the Service Contract.

  1. Copyright

5.1 Other than in respect of information that the Client has supplied to CSGL, CSGL shall, as between CSGL and the Client, own all copyright and any other intellectual property rights throughout the world subsisting in the contents of the Service Contract and in all work produced by CSGL in the course of provision of the Services in whatever form or media (including, without limitation, the Deliverables) (“Work”) unless otherwise indicated in the Service Contract as “Client Materials”.

5.2 If the Client requires CSGL to incorporate any material into the Work and supplies CSGL with such material, the Client warrants that:

5.2.1 the proposed use or incorporation of such material will not infringe any third party’s intellectual property rights;

5.2.2 where the Client is not the owner of all copyright or other intellectual property rights in such material, the Client has received all necessary consents and licences for the proposed use by CSGL of such material; and

the Client will indemnify and keep CSGL fully and effectively indemnified against all costs, claims, demands, expenses and liabilities of any nature arising out of or in connection with any breach of the warranty in this clause.

5.3 Subject to Clause 5.4, the Client agrees that it shall not copy or amend the Work or do or authorise any other act that may infringe or devalue CSGL’s copyright or other intellectual property rights.

5.4 The Client may, subject to the last sentence of this clause, make a reasonable amount of copies of the Work (or part of the Work) for distribution to its own personnel and strictly for internal business purposes only. The Client shall ensure that each such copy of the Work (or part thereof) shall bear a statement acknowledging its source. The Client shall have no right to make any copies of any Deliverables on which CSGL does not own the copyright.

  1. Sub-contractors

6.1 CSGL shall be entitled, in its absolute discretion, to appoint sub-contractors to provide all or part of the Services.

6.2 If the Client nominates sub-contractors to work with CSGL in the provision of the Services, the Client shall be responsible for such nominated sub-contractors. CSGL reserves the right to withdraw co-operation from any nominated sub-contractors if the performance or actions of such persons or organisations prevents CSGL fulfilling its obligations under the Service Contract and these CSGL Standard Terms.

  1. Client’s obligations

7.1 The Client will ensure that its staff, contractors and other suppliers co-operate fully with CSGL and cause no delay.

7.2 Whilst CSGL’s employees or sub-contractors are working on the Client’s premises, the Client will ensure the health and safety of those people. The Client will indemnify CSGL and keep CSGL indemnified against all losses, damages and expenses incurred or suffered by CSGL in connection with any and all claims made in respect of any injury, death or loss suffered by those employees or sub-contractors as a result of working at the Client’s premises.

7.3 Clients will not, either during the provision of the Services or thereafter for a period of one year, directly or indirectly, offer employment or assignments to any of CSGL’s employees or sub-contractors or solicit or procure their employment by any other company, organisation or individual with which the Client is connected.

7.4 All Clients shall be required, in using CSGL’s Services to verify any local requirements and/or restrictions on using psychometric tests in general and the CSGL materials in particular, in that jurisdiction, whether imposed by law, regulation or by a local regulatory or governmental body. Where any local requirements and/or restrictions exist that alter the criteria for, or prevent, use of CSGL’s materials within a particular jurisdiction, it shall be the responsibility of the Client to ensure that it fully complies with any and all such local requirements and/or restrictions.  Where any Client uses CSGL’s materials in a particular jurisdiction in contravention of any local requirements and/or restrictions, whether knowingly or inadvertently, such Client shall be solely responsible and liable for such use and shall hold harmless and indemnify the CSGL Group in respect of any loss or claim by a third party against CSGL arising from such. Further, in the event that a Client has failed to ensure that any CSGL materials may be legitimately used within a particular jurisdiction and subsequently purchases CSGL materials for use in that jurisdiction, such Client shall be liable for the costs thereof and the CSGL Group shall bear no responsibility or liability for return of such CSGL materials or the reimbursement of any associated costs.

  1. Confidentiality and data protection

8.1 Both during and after the provision of the Services, both parties shall keep confidential any information of the other party that is obtained in connection with the provision of the Services and that is clearly designated as ‘confidential’ or that is by its nature clearly confidential. Neither party shall use such information except in connection with the Services nor divulge it to any third party without the prior written permission of the other party.

8.2 The provisions of this clause 8 shall not apply to any information disclosed by a party (“Disclosing Party”) that:

8.2.1 is in, or comes into, the public domain (except as a result of a breach of these CSGL Standard Terms);

8.2.2 was already in the possession of the Disclosing Party at the time of its receipt from the other party;

8.2.3 is received by the Disclosing Party from a third party who was not under a legal obligation of confidentiality with respect to it;

8.2.4 is required by law to be disclosed by the Disclosing Party.

8.3 The Client and CSGL shall observe the requirements of The Personal Data (Privacy) Ordinance (Cap. 486) and any other applicable data privacy legislation in relation to information regarding identifiable living individuals (“Personal Data”).

8.4 Where CSGL discloses to the Client any Personal Data (including but not limited to psychometric test results, written reports, information derived from one-to-one counselling sessions, feedback or follow-up sessions, or personal development sessions), the Client acknowledges that, for the purposes of the Ordinance, it is the “Data Controller” in relation to those Personal Data and the Client will:

8.4.1 not keep such Personal Data longer than is necessary to fulfil the purpose for which it was collected;

8.4.2 take all reasonable steps to safeguard the security of such Personal Data;

8.4.3 exercise discretion over the access given to such Personal Data within the Client organisation;

8.4.4 take all reasonable steps to ensure that those given access to such Personal Data understand and respect the need for confidentiality regarding the Personal Data;

8.4.5 and the Client shall indemnify and keep CSGL fully indemnified against all costs, claims, demands, expenses and liabilities of any nature arising out of or in connection with any breach of this clause 8.

8.5 The Service Contract shall be treated as confidential information for the purposes of this clause 8.

  1. Term and termination

9.1 The Contract will commence on the date that CSGL receives the signed Service Contract from the Client and shall continue in full force and effect until the Services have been completed, subject to earlier termination pursuant to Clauses 9.2 and 9.3.

9.2 Either party may terminate provision of the Services immediately by notice in writing to the breaching party if the breaching party:

9.2.1 is in irremediable breach of its obligations or, in the case of a remediable breach, such breach has not been remedied within 14 days of receipt by the breaching party of a notice from the other party specifying the breach and requiring its remedy; or

9.2.2 enters into voluntary or compulsory liquidation, or compounds with or convenes a meeting of its creditors, or has a receiver or manager or an administrator appointed over any part of its assets, or ceases for any reason to carry on business, or takes or suffers any analogous action which in the opinion of CSGL means that the Client may not be able to pay its debts.

9.3 CSGL may terminate provision of the Services at any time if:

9.3.1 it has given the Client three months’ notice in writing; or

9.3.2 the Client attempts substantially to alter the scope or definition of the Services without CSGL’s prior written agreement.

9.4 On termination, CSGL will be entitled to be paid all fees and expenses incurred or accrued and payable by the Client as at the date of termination or cancellation of the Services. In the case of termination by CSGL pursuant to Clause 9.2, the Client will be deemed to have cancelled the Services and will be liable to pay a cancellation charge as specified in Clause 4.1, if applicable.

9.5 On termination, each party shall immediately return to the other party all property of the other party in its custody, possession or control.

9.6 Clauses 1, 4, 5, 7.3, 8, 9, 10, and 14 shall survive expiry or termination of this Agreement howsoever caused and shall remain thereafter in full force and effect after termination.

  1. Warranty and liability

10.1 In the event of damage to tangible physical property, where it is established that such damage to property has arisen as a direct result of the negligence of CSGL employees or sub-contractors while providing the Services, CSGL’s liability shall be limited to a maximum of HKD1,000,000 (one million pounds) per claim or series of related claims.

10.2 Nothing in these CSGL Standard Terms shall exclude or limit CSGL’s liability for death or personal injury caused by CSGL’s negligence, nor for fraud on CSGL’s part, nor for any liability that cannot be excluded by law.

10.3 Subject to Clauses 10.1, 10.2 and 10.4, CSGL’s liability arising under or as a result of the provision of the Services whether in contract, tort, breach of statutory duty or otherwise is limited to the fees actually paid by the Client to CSGL for such Services.

10.4 CSGL will not be liable for any indirect or consequential loss, loss of business, profit, revenue, data or goodwill, nor for lost or wasted management time or employee time of the Client.

10.5 Any condition, representation or warranty that might otherwise be implied or incorporated within these Terms by reason of statute or common law or otherwise is hereby expressly excluded.

  1. Force majeure

CSGL has no liability to the Client if CSGL is unable to provide all or a part of the Services in accordance with the Service Contract or otherwise as a result of circumstances beyond CSGL’s reasonable control, including without limitation, war, strike, lockout, industrial disputes, riot, civil commotion, acts of Government, fire, blockade, accident, natural catastrophe, disaster.

  1. Waiver

No delay, neglect or forbearance by either party in enforcing any provision of the Service Contract or these CSGL Standard Terms shall be deemed to be a waiver or in any way prejudice any rights of that party.

  1. Rights of third parties

Nothing in these CSGL Standard Terms or the Service Contract confers or purports to confer on any third party any right to enforce any of the Service Contract or these CSGL Standard Terms.

  1. Governing law and jurisdiction

These Terms and the Service Contract are governed by and construed in accordance with the laws of Hong Kong, and are subject to the exclusive jurisdiction of the Hong Kong courts.

  1. Entire agreement

15.1 These CSGL Standard Terms together with the Service Contract constitute the entire agreement between CSGL and the Client in relation to the Services, and supersede all earlier communications. Each party acknowledges that it has not relied on any commitment, representation or warranty in entering into the Contract, other than those expressly set out in the Contract. No amendment or other variation to these CSGL Standard Terms by the Client will be effective unless it is in writing, is dated and is signed by a duly authorised representative of CSGL and the Client.

15.2 If there is any conflict between these CSGL Standard Terms and the Service Contract, the Service Contract will prevail.

  1. Notices

16.1 Any notice permitted or required under these CSGL Standard Terms will be given in writing and shall be effectively served if delivered by hand or sent by first-class or airmail post to CSGL at its usual address and, in the case of the Client, to the last known or usual address. Any notice personally delivered shall be deemed to have been received at the time of delivery. Any notice sent by post shall be deemed to have been delivered three Business Days after posting in the case of inter-UK communications, or five Business Days otherwise.

16.2 In cases where the Service Contract specify nominated representatives of the parties, all notices shall be addressed to such representatives.